Shipping Policy

Shipping Policy

Thank you for shopping at Mama Dora's Cosmetics! We are committed to delivering your products as quickly and securely as possible. Please read our shipping policy carefully for all the details you need.

Processing Time:

All orders are processed within 1-2 business days. Orders placed on weekends or holidays will be processed the next business day.

Once your order is processed, you will receive a confirmation email along with tracking details.

Shipping Rates and Delivery Times:

We offer standard and expedited shipping options.

Standard Shipping: Typically 5-7 business days (varies by location).

Expedited Shipping: 2-3 business days (available at checkout).

Shipping costs are calculated at checkout based on the shipping method and delivery location.

Shipping Locations:

We currently ship to all 50 states within the United States.

International shipping is not available at this time, but we hope to expand our shipping options in the future.

Order Tracking:

Once your order has been shipped, you will receive a tracking number via email to monitor the progress of your delivery.

Please allow up to 24 hours for the tracking information to update.

Incorrect or Missing Information:

Please ensure all shipping details are correct, including the recipient’s address and contact information.

Mama Dora's Cosmetics is not responsible for delayed or lost packages due to incorrect or incomplete shipping information provided at checkout.

Shipping Delays:

While we strive to meet all estimated delivery times, please note that shipping times may be affected by weather, holidays, or unforeseen circumstances.

If your order is delayed, please contact the shipping carrier directly with your tracking number for more information.

Damaged or Lost Items:

If your order arrives damaged or if you suspect your package is lost, please contact us within 7 days of receiving your order, and we will work with you to resolve the issue.

Please take photos of any damaged goods and keep all packaging materials for reference.

Return and Exchange Policy:

If you are not satisfied with your purchase, please refer to our Returns & Exchanges Policy for information on how to return or exchange items.

Customer Service:

If you have any questions regarding shipping, please don’t hesitate to contact us at jp@mamadorascosmetics.com